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Refund and Cancellation Policy
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This policy explains when buyers and sellers can cancel and get refunds on GcomFlow. Refunds go back to the original payment method, in the original currency, within [5–10] business days of approval; your bank may take longer, and exchange-rate differences are not refundable.
1. At a glance#
| What you paid for | Cancellation | Refund |
|---|---|---|
| Marketplace product order (buyers) | Free before the seller ships | Per the seller's return policy, minimum [X days] after delivery for damaged, defective, wrong or missing items |
| Subscription plan | Cancel anytime; stops at end of current billing period | No refund for partial periods, except within [7] days of first purchase if no plan benefits were used |
| Commission and transaction fees | Not applicable | Refunded proportionally when the underlying order is fully refunded, unless the refund was caused by the seller |
| GcomFlow Ads credits | Pause or stop campaigns anytime | Unused, paid credits refundable on account closure, minus processing fees; promotional credits never refundable |
| Warehousing and storage | [30] days' notice to end storage | Prepaid storage refunded for unused full months after goods are removed |
| Shipping and fulfillment | Free before pickup or dispatch | Not refundable once the shipment is handed to the carrier, except where we are at fault |
| Customs clearance and documentation services | Free before work begins | Not refundable once documents are filed; duties and taxes paid to authorities follow authority rules |
| Demand Intelligence | Cancel anytime; stops at end of billing period | Not refundable once reports are delivered or data accessed |
2. Buyer returns and refunds#
- Request a return or refund in your order page within the window shown on the listing.
- Damaged, defective, wrong or missing items: report within [48 hours] of delivery with photos or video of the package and product.
- Change-of-mind returns are allowed only where the seller's listing says so; the buyer may pay return shipping.
- Return shipping for international orders may include duties that are not recoverable from customs authorities.
- Non-returnable items include perishables, personal-care and hygiene products, custom-made goods, digital goods and items marked non-returnable, unless they arrive damaged or wrong.
- If a seller does not respond to a valid request within [X days], GcomFlow may decide the claim and issue the refund.
3. Seller responsibilities#
Sellers must state their return policy clearly on every listing and must not offer less than this policy requires. Where a refund is due to seller fault (wrong, defective or undelivered goods), the seller bears the product cost, shipping costs and any chargeback fees, which we may deduct from payouts.
4. Duties and taxes#
Import duties, VAT and customs fees paid to government authorities are refunded only if and when the relevant authority refunds them. GcomFlow can help file a duty drawback or refund claim for a fee of [X].
5. Chargebacks#
Please contact us before raising a chargeback with your bank. Accounts with unjustified chargebacks may be suspended, and chargeback fees may be passed on to the party at fault.
6. How to contact us#
Email [support@gcomflow.com] with your order or invoice number. If you are not satisfied with our decision, reply to the same email and ask for it to be escalated to a senior support manager.