Shipping, Fulfillment and Warehousing Policy

GcomFlow ships to every country where trade is lawful and our carriers operate, from our partner warehouses in [India and other locations]. Delivery times shown at checkout are estimates; customs inspections, holidays, weather and carrier delays can extend them.

1. Where we ship#

We do not ship to, from or through countries, regions, persons or entities under sanctions or embargoes imposed by India, the UN, or other authorities that apply to us or our carriers. Some products cannot be shipped to some destinations; the Platform will block or flag these where possible, but the seller remains responsible for checking destination rules.

2. Delivery estimates#

3. Duties, taxes and Incoterms#

Each listing and quote shows who pays import duties and taxes:

• DDP (Delivered Duty Paid): duties and taxes collected at checkout; the buyer pays nothing on delivery
• DAP (Delivered at Place): the buyer pays duties, taxes and clearance fees to the carrier or authority on arrival

If a buyer refuses to pay DAP charges, the shipment may be returned or abandoned, and return costs and unrecoverable charges are deducted from any refund.

4. Customs clearance#

We and our licensed customs broker partners prepare and file customs entries using the information sellers and buyers provide. You must give accurate descriptions, HS codes, values, country of origin and any licences. Customs authorities make the final decision on clearance, classification, duties and inspections. GcomFlow is not liable for delays, seizures, fines or extra duties caused by inaccurate information or by authority decisions.

5. Prohibited and restricted items#

We will not store or ship items that are illegal in the origin or destination country, including weapons and ammunition, narcotics, counterfeit goods, hazardous or explosive materials, live animals, currency and precious metals, and items under export control without a valid licence. Restricted items (such as batteries, cosmetics, food, supplements, medical devices and liquids) need prior approval and correct documentation. Our full list is at [link].

6. Warehousing and storage#

1. Sellers must book inbound shipments in advance and label goods to our packing and labelling standards.
2. We inspect inbound goods for count and visible damage and report discrepancies within [72 hours] of receipt.
3. Storage fees apply from the day goods are received. Long-term storage fees apply after [180] days.
4. Sellers must hold insurance for stored goods or buy our optional coverage. Without it, our liability for loss or damage in storage is limited to [the declared cost value, up to X per unit].
5. Goods left after account closure, or with storage fees unpaid for [60] days, may be returned at the seller's cost, sold or disposed of after [30] days' written notice.

7. Fulfillment#

We pick, pack and dispatch orders within [1–2] business days of the order being confirmed, excluding holidays. Cut-off times are shown in the seller dashboard.

8. Tracking, loss and damage#

Tracking details are shared by email and in your account once a shipment is handed to the carrier. Report damage within [48 hours] of delivery and non-delivery within [X days] of the latest estimated date. Claims are handled under the carrier's terms and international conventions such as the Montreal Convention; compensation is capped at the declared value or the carrier's limit unless you buy shipping insurance.

9. Address and delivery issues#

Buyers must provide a complete, accurate address and a reachable phone number. Re-delivery, address-correction and return-to-origin charges caused by wrong details or failed deliveries are charged to the party responsible.

10. Contact#

Shipping questions: [shipping@gcomflow.com].